This course offers a concise yet comprehensive exploration of Enterprise Resource Planning (ERP) systems— the digital backbone that unifies data and processes across today’s organizations. Learners begin by demystifying the core concepts and historical evolution of ERP, then examine how integrated platforms create end-to-end visibility and drive strategic value in finance, supply-chain operations, human resources, customer service, and beyond.
Building on this foundation, the class walks through a typical ERP life cycle, from initial requirements gathering and vendor selection to phased implementation, data migration, go-live stabilization, and long-term maintenance. Real-world case studies highlight proven best practices, common stumbling blocks, and the critical governance decisions that separate successful deployments from costly overruns.
- Teacher: Gjergji Mulla